- I haven't received my password yet. Who do I contact?
- How do I change my student email address?
- Which browsers can I use with my course?
- I forgot my password. How do I get it?
- I changed my password, why can't I enter the course?
- I've registered for a course, when can I enter it?
- Who do I contact for registration information, such as adding or dropping a course?
- How do I print from within the online classroom?
- Why can't I open an attachment?
- Why can't I access the chat room?
- Why can't I access certain communication tools in my course?
- How can I copy and paste into the conference/discussion board?
- Why does AOL time out when writing to the conference/discussion board?
- Who do I contact when I'm having technical problems?
If your question wasn't answered here, please fill out our Technical Support Form.
I haven't received my password yet. Who do I contact?
If you are a WebMentor student, you should receive your Student ID & Password 2-3 days before the course is scheduled to start. If the course has started and you still haven't received your password, please contact your instructor.
If you are a Blackboard student, you should receive your Username & Password from your instructor 2-3 days before the course is scheduled to start. If the course has started and you still haven't received your password, please contact your instructor.
If you are a WebCT student, your Username and intial Password are your Banner ID (without the @ symbol). If your Banner ID is not recognized by the WebCT database, please contact your instructor.
How do I change my student email address?
You have the ability to change your own email address in either course system.
In Blackboard, login to the server. On the main page, under the Tools section, select Personal Information. Then, select Change Password.
Within the WebMentor system, you need to change your email address in two places.
Once you login, choose Review Your Student Information.
You also need to change your email under the course conference area. You need to do this for each course you are in.
From the Course Conference main menu choose options. Under Personal, change the email feild to the correct address, then click OK.
Which browsers can I use with my course?
For WebMentor courses, you must be using Netscape 4.0 (or greater) or Internet Explorer 4.0 (or greater) or AOL 5 (or greater). If you have an earlier version, you must upgrade your browser.
For Blackboard
courses, you must use Netscape 4.x or Internet Explorer 4.01 (or greater).
Blackboard does not support Netscape 6.x or the AOL browser.
For WebCT
courses, you must use Netscape 4.5x-4.77 or Internet Explorer 5.0 or 5.5
with Service Pack 2. (Windows users can use the Windows Update feature
to download SP2)
WebCT does not support Netscape 6.x, Internet Explorer 6.x or the AOL
browser.
For a complete technical requirements, click here.
I forgot my password. How do I get it?
For Blackboard courses, click on the Forgot Your Password? link. Fill out the form on the next page. An email will be sent to your email account with directions to change your password.
For WebCT
courses, click the Forgot your password? link. The Password Help
screen appears. Enter your WebCT ID, and then click Go. Your logon hint
question appears.
Answer to your logon hint question and a new password will be emailed
to you.
For WebMentor courses, type in your Student ID and check the box next to I forgot my password! Your password will be emailed to you. If you do not know your ID, this process does not work. You will need to fill out our Technical Support Form.
I changed my password, why can't I enter the course?
If your password contains spaces, you will not be able to access the course the next time you login. If this happens to you, please fill out our Technical Support Form.
I've registered for a course, when can I enter it?
For Blackboard & WebCT courses, your instructor will create your student account and email you your username and password.
For WebMentor courses, you will receive 2 emails: the 1st containing your Student ID and Password and the 2nd registering you into the course and an attached welcome message.
For all systems, you can expect to enter the course 1-3 days prior to the start of the course.
Who do I contact for registration information, such as adding or dropping a course?
If you would like to add or drop a course or if you have any other registration questions, please contact the registrar at the institution that is offering the course.
How do I print from within the online classroom?
If you are
using Internet Explorer or AOL to access the class, place
your mouse in the section you want to print, then right-click on the mouse
and select Print.
If you are using Netscape Communicator, single-click in the area
you want to print, then from the File menu, select Print Frame.
Why can't I open an attachment?
There may
be two reasons why someone might now be able to open an attached document
in an online course: file name or virus.
On the web, file names are not allowed to have spaces or any special characters. You should use underscores as replacements for spaces. (for_example.doc). If the document name did contain spaces or special characters, your browser may not be able to open the file.
Another reason you may not be able to open a document is that it has been infected by a virus and the server has removed it. The CTDLC servers are set to remove any infected files immediately, to prevent the spreading of viruses.
Why can't I access the chat room?
The chat rooms for both Blackboard and WebMentor require that your browser have Java enabled. For more information on enabling Java, click here.
The chat rooms also require certain server ports to be open. If you access your course from work and are behind a firewall, you may have to contact your system administrator to open the ports needed for the chat room to work.
Blackboard
Ports: 7755, 8011, and 8081
WebMentor Ports: 7777, 7877
WebCT Ports: Chat: 4445 TCP/IP Whiteboard: 4567 UDP, 4568 TCP/IP
Why can't I access certain communication tools in my course?
Many of the Communication Tools utilized in your courses (conference/discussion boards, chatroom/whiteboard, email) are launched in pop-up windows. You may encounter functionality issues within your course(s) if you are running any personal firewall or popup-blocking programs on your computer. These include, but are not limited to, the following:
Popup-blocking software enabled with:
- AOL (Broadband)
- Earthlink
- Netscape 7.x browser
Personal firewalls:
- ZoneAlarm
- McAfee Internet Security
- McAfee Firewall
- Norton Personal Firewall
- BlackICE PC Protection
- Sygate Personal Firewall Pro
- Tiny Personal Firewall
- Kerio Personal Firewall
If course functionality errors occur, we recommend adjusting settings or disabling accordingly. Please refer to manufacturer's product guides for more information.
Although we have not experienced any issues with Microsoft's Windows XP Internet Connection Firewall, this feature may have to be disabled if any errors occur while logged into your course.
How do I copy and paste into the conference/discussion board?
To copy text from a word processing program and paste the text into a conference/discussion board message, follow the steps below:
1. Highlight
the text you wish to copy by clicking the mouse at the beginning
of the text. Continue holding the mouse button down and drag it to the
end of
the text that you want highlighted.
2. Right-click on the highlighted selection, then select Copy.
(You may also use the keyboard shortcut to copy: hold the 'Control'
key down and press the 'C' key.)
3. Go the conference/discussion board window and click the cursor at the
point
in your message where you would like to insert the text, then right-click
and select Paste.
(You may also use the keyboard shortcut to paste: hold the 'Control'
key down and press the 'V' key.)
Why does AOL time out when writing to the conference/discussion board?
During peak internet usage time (5pm-10pm), AOL users can experience a Time Out. The AOL timer disconnects users whose browsers are inactive for more than 30 minutes, so that other users may logon. AOL measures browser activity when you click to other web pages.
When writing a reponse to a conference/threaded discussion question, you remain on the same web page while you type. The browser does not recognize typing as activity and may disconnect you after 30 minutes.
To prevent
timing out, you may wish to write your responses offline. When finished,
log back on and paste your answers into the conference/discussion board.
Who do I contact when I'm having technical problems?
When you are having technical difficulties with the CTDLC server, you can fill out our Technical Support Form, email: support@ctdlc.org, or call CTDLC Technical Support at 860-832-3887.