Top
Questions:
Wimba
Does not work for me; what can I do?
You
can check that your browser is correctly configured by running
our Diagnostic tool. If the diagnostic passes all tests
successfully but you are still unable to connect to your Wimba
Server, then contact your Wimba site administrator.
The
applet acts like it is playing but no sound comes out.
This
almost always indicates a problem with the speakers. It's probably
something simple: the speakers aren't plugged in correctly,
etc.
The
applet seems to record but nothing gets recorded.
First,
make sure that the problem is not your speakers. It may be
that you are indeed recording, but you can't hear what you
recorded.
Make sure your microphone is connected correctly, and turned on.
Check your microphone settings. Under Macintosh, make sure that the correct
microphone is selected as the input source. (Macs have a built-in microphone
and may also have an external microphone.)
What is the Java Console and how can I get it?
The Java Console is the output log of the events that occur
in the Java applets. If the applet has a problem, the Java
Console most likely contains the error
code.
The
first step in determining how to get the Java Console is determining
whether you use Sun's Java 2 plug-in. If you have JavaScript
activated, you will see below whether you have the Java 2 plug-in
installed.
Your
system configuration suggests that you do not have the Java
2 plug-in.
Java
2 users
When
you load an applet for the first time, a little icon like this
or this should appear in your tray (in the bottom-right of
the screen). Double-click this icon to see the Java Console.
MacOS
X users
To
enable the Sun Java Console, open the Java Plugin Settings
panel. You will find it in Applications->Utilities->Java->Java
1.4.2 Plugin Settings [for Safari] or Applications->Utilities->Java->Java
1.3.1 Plugin Settings [for everything else]. However, the content
of the Java Console goes by default in the System Console available
in Applications->Utilities->Console.
Windows/IE
users
Choose
View --> Java Console. If you do not see this choice, you
must enable the Java Console.
Note
that if the Java Console has less than about fifteen lines,
it is likely that one of the following has occurred:
You
did not get the Java Console following use of the applet (you
must open a page with the applet if it is to write to the Java
Console), or
You mistakenly concluded that you do not have the Java 2 plug-in, but you actually
do. In that case, you must follow the instructions above for Java 2 plug-in.
To copy the Java Console, highlight everything and copy it, then paste it where
you want. (Normally you will want to paste it into an e-mail to technical support.)
Under Windows, the copy key is Ctrl+C and the paste key is Ctrl+V. Under Macintosh,
the copy key is Apple+C and the paste key is Apple+V.
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