Once you've registered and logged into the support system, submitting a support request is very easy. Click on the 'New Request' item in the toolbar on the left side of your web browser.

A form will appear with a number of menus where you can select the general category of your problem, and a 'Request Details' field to describe the problem you are experiencing. Please provide as much information as possible, especially what exactly you were doing when the problem occurred. A sample form is filled out below.

When you have finished describing your problem click the 'Save' button, and the help desk will display a summary of the request with a tracking number. Please write down and save number, which will be in the format RQST#, so that you can easily review the progress of your support request. The request will automatically be assigned to a CTDLC staff member, who will help resolve your problem.

Once a CTDLC staff member has reviewed your problem, they will post a solution or follow up question. To review the progress of your support request, simply login to the help desk software and enter the tracking request into the 'Request Locator' box.

The 'Tasks' section of the request will be updated to reflect the CTDLC's advice. Using the 'Add Task' button at the top of the screen, you can add another task if the problem isn't resolved, or simply say that the problem has been solved. Please add a task when your problem has been solved, so that a staff member can close your support request.

When your problem has been resolved, a staff member will mark it as closed. You can still review the problem history by entering the tracking number into the 'Request Locator' box in the toolbar.