Below is all FAQ information for Campus Edition.
- How to send information from your machine to tech support - posted on 02/25/09
- How to adjust browser text size - posted on 12/26/08
- Security Software and its Impact on Online Classes - posted on 12/26/08
- Having trouble uploading or viewing uploaded documents? - posted on 12/26/08
Summary:
Occasionally, CTDLC tech support will request that users attach a screenshot or other information gathered from their machine into their response. Here are a couple methods of getting information from your Windows-based machine into an e-mail for tech support to review.
Resolution:
There are two primary ways that you can send information from your machine to tech support: either as text or as a picture that you take of your desktop (called a screenshot). If the information is presented in textual format, such as the information presented on most webpage, then it will probably be simpler to attach the information as text. However, some information may be presented graphically, in which case it is easier to take a screenshot and attach the picture into your e-mail.
To capture text for your reply from the window containing it:
- Highlight the text by pressing and holding the left mouse button at the point where you would like to start highlighting
- Drag the mouse to the end of the block of text you would like to copy
- Release the left mouse button when all the text you would like to copy is highlighted
- Right click on the block of highlighted text, and select "Copy"
- From the e-mail that you are composing for tech support, right click at the position where you would like the information to appear
- Select "Paste"
Don't worry too much about formatting. As long as the information is present, we can usually extract what we need.
To capture graphical information for your reply from the window containing it, in Microsoft Windows:
- Press the “Print Screen” button (this button is usually located above the “Insert” key on a standard 102-key keyboard)
- Open Microsoft Paint:
- Click “Start” -> “Run…”
- Type “mspaint” in the “Open:” box, and click “OK”
- Click “Start” -> “Run…”
- From Microsoft Paint:
- Click “Edit” -> “Paste” (make sure your screenshot appears in the window)
- Click “File” -> “Save As…”
- Save your screenshot to a location where you can find it, such as the desktop. If the option is available, select “JPEG” from the “Save as type” pull-down
- Give your file a name using only alphanumeric characters, and click “Save”
- Click “Edit” -> “Paste” (make sure your screenshot appears in the window)
- Press Command+Shift+4
- Press the space bar
- Click the window from which you would like to take a screenshot
- A file named "Picture x" will be placed on your desktop
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Summary:
The text in my browser is too small to read. How can I adjust the text size to make it more readable?
Resolution:
Most browsers support adjusting the text size with a mouse wheel. To adjust the text size with the mouse wheel, hold the “CTRL” key and:
• Scroll down to increase text size
• Scroll up to decrease the text size
To adjust the text size:
From Internet Explorer:
• Click “View” -> “Text Size”
• Select from one of the four alternate text sizes: smallest, smaller, larger, or largest
From Firefox:
• Click “View” -> “Text Size”
• Click “Increase” or “Decrease” to change the text size accordingly
- or -
• From the keyboard, press “CTRL” + “+” to increase the size or “CTRL” + “-“ to decrease the size
To reset the text size to the default size:
From Internet Explorer:
• Click “View” -> “Text Size”
• From the side menu, click “Medium”
From Firefox:
• Click “View” -> “Text Size”
• From the size menu, click “Normal”
- or -
• From the keyboard, press “CTRL” + “0”
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Summary:
While security software is designed to protect your machine from malicious software, it can also interfere with the normal operation of programs that you use daily. Many students experience issues caused by security software while using online learning systems, such as Blackboard. Some specific programs that have been known to interfere with Blackboard functionality include:
- Norton Internet Security
- Trend Micro Internet Security (PC-Cillin)
- Yahoo! and Google toolbars
If you are accessing a learning system from a public or business machine, such as from the library or from a work machine, you may also be affected by security software either running on the machine or over the network.
Resolution:
Many security programs protect your machine from malicious software by blocking the transmission of code that they have identified as a potential exploit. In addition, certain firewalls block all incoming port requests that do not originate from the host computer.
There are a number of security software applications available, including some toolbars that plug into your Internet browser. Because of the dense number security packages and possible configurations, it is difficult to identify consistent behavior from these programs because they are frequently updated and their behavior can vary depending on which Internet sites you are currently accessing.
Security programs typically provide a method to allow unrestricted access for specific programs or websites. How this is done varies from program to program but usually you can designate sites as “trusted” or “friendly.”
In order to effectively troubleshoot connectivity problems you are having the CTDLC helpdesk may ask you to disable these security programs. If you are requested to disable security software while we are troubleshooting your problem, please understand that this is strictly for troubleshooting purposes.
In the event that security software is identified as a contributing factor to a technical issue being encountered by the end user, CTDLC Technical Support leaves the final decision on how to configure such software to the end-user. We highly recommend referring to vendor documentation and/or their online resources for additional information prior to making any configuration changes. If you are working from a public or business machine, you should contact the network administrator.
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Summary:
Regardless of the Learning Management System users may have issues either uploading files or viewing files they have previously uploaded.
Resolution:
For all CTDLC systems, please make sure your file is in the .DOC or .RTF format. Also, make sure your document is not open in another program while attempting to upload it.
Please make sure that the name of your file does not contain any special characters. Special characters within your filename will either prevent you from uploading the document or prevent you or other users from opening the document after it has been uploaded.
A good rule-of-thumb for naming files is to use only letters, numbers, and the underscore ( _ ). Other characters on the keyboard may cause problems. We recommend using the underscore to replace spaces for filenames. Multiple periods in the filename should also be avoided.
Correct filename scheme: myfile_revision1.doc
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