Institution:
Connecticut Distance Learning Consortium
Newington, Connecticut

Position Title:
Student Worker - Academic Support Assistant

Anticipated Start Date
Immediate

Position Responsibilities:
Academic Support Assistants are the primary point of contact for financial aid inquiries. ASA's provide prompt courteous helpdesk phone support for CT based students requesting status information regarding their financial aid application. The CTDLC provides student workers excellent opportunities to utilize the latest technology trends, expand their business skills, and gain professional experience through team-based and individual projects.

This position has a flexible schedule throughout the weekdays.

Job responsibilities for Academic Support Assistant include:
- Monitor/respond to inbound phone inquiries and create, resolve, assign and/or escalate the resulting tickets in a timely manner
- Meet or exceed department's customer satisfaction level
- Become knowledgeable in supported academic areas (Financial Aid, Admissions) as well as client profiles.
- Update and maintain knowledge base materials
- Perform other duties as assigned

Qualifications:
• Excellent communication (oral and written) and interpersonal skills.
• Excellent telephone etiquette and customer service skills.
• Self motivated, detail-oriented and organized.
• Must be currently enrolled in a school, college, or university.

Starting Salary:
$10.15/hour

To Apply:
Send resume and letter of interest to:
studentjobs@ctdlc.org
E-mail: studentjobs@ctdlc.org

Application Deadline:
None

Disclaimer:
The Connecticut Distance Learning Consortium is an affirmative action /equal opportunity employer. Members of minority groups and protected classes are encouraged to apply.